CLASSROOM PROGRAM POLICIES
ACADEMIC POLICIES:
Students may not record video, audio, or written notes for any of Nova’s classroom programs or related material. In certain cases, students will be asked to deposit their cell phones with staff or an instructor to enforce this policy.
Students may attend or watch any class once per payment of the program. If the program has an on-location practice exam, this exam will be available for the student to practice during the school’s business hours, as many times as desired prior to the credit expiring.
Some classes require an end-of-class test for certification. Students are allowed one retake of the test in-class. Failure to pass the exam according to the grading policy of that program will result in the student being required to retake the course
For regularly scheduled classes (not privately arranged), the instructor reserves the right to close the classroom for late attendees after 15 minutes from the start of the class. It is the responsibility of the student to arrive in a timely manner. Students unable to attend these classes must re-schedule for another class date.
Students who fail the final exam for any course that requires certification (Adult Driver Education, Defensive Driving Course, Remedial, etc,.) will be required to pay a $60 re-enrollment fee in order to re-enroll in another course.
INDEPENDENT CLASSROOM SESSIONS: Privately arranged classes by the student must be canceled at least 48 hours in advance via phone call only (no emails/voicemails). Last-minute cancellations or no-shows for independent classroom sessions are subject to a $90/2-hour fee.
DMV TRANSPORTATION POLICIES: Students who enroll for the Transportation program, which offers scheduling/transportation assistance for the permit exam at the DMV, agree to the following policies.
· Students must have all documents on the day of their appointment (a list of all possible documents to bring can be found here or on the ILSOS.GOV website).
· Cancellations/rescheduling of the service made less than 24 hours in advance will result in the credit being forfeited, and an additional program must be purchased to reschedule.
· If a student is not eligible to go to the DMV on the day of the appointment, they will be sent home and the credit will be considered forfeit.
· If a student fails the exam, the credit will be considered completed and an additional program will have to be purchased if the student wishes to go again.
· If there are no appointments available, students will be rescheduled for the next Transportation date.
· You are between the ages of 17y 3mo – 20 years old and are either enrolled in the ADE class at NDS, or have already completed either the ADE course or the 30-hour Teen Driver’s Ed course (and can provide physical proof)
· You are over 21 and are enrolled in the ADE course.
· You are over 21 and have declined to take the ADE course.
STUDENT SCHEDULING: NDS may, at its own discretion, change classroom course schedules and locations and, on rare occasions, cancel a course if there is not a minimum of 7 students enrolled. You understand that course size is limited and therefore enrollment is taken on a first-come, first-serve basis. NDS may dismiss any student who has not paid tuition, in full, in accordance with our tuition policies and classroom prices.
ONLINE ON-DEMAND PROGRAMS: Validity for NDS online self-study module-based courses differ from all other Nova programs. Permit Exam Preparation courses are available for two weeks after purchase. Adult Driver Education courses are available for two months after purchase. After this time periods lapse and the course was not completed, students must pay again to take the courses.
BEHIND-THE-WHEEL PROCEDURE
PROGRAM OVERVIEW: Nova Driving School follows a Behind-The-Wheel curriculum that covers all driving techniques needed for safe and defensive driving on Illinois roads. At minimum, a student will be considered ready for their road test if they demonstrate adequate skill in all required techniques on the Illinois Road Test. Nova Driving School’s certified professional instructors (“Driving Instructor”, “Instructor”) advance through the curriculum at their discretion, and students may not request to start later in the curriculum, despite any assumed previous experience, unless the student has a valid Illinois Driver’s License.
Students will meet the instructor at a meeting point based on the program purchased:
- NOVA OFFICE PICKUP: Outside the assigned Nova office location, regardless of office business hours.
- MEETING POINT*: Meeting at a designated area within the school’s coverage zones (drop-off will also occur at the same location, not another)
*Meeting points must be within the zones designated by NDS. Such zones are available for view on the website, or through this link. NDS may deny meeting point pickup at their discretion, due to travelling time or the meeting point being outside the coverage area. Students who live outside of our coverage zones may either agree on a meeting point within NDS’ coverage zones, or accept additional fees in order for the lesson to occur at a meeting point outside of coverage.
Only the student is permitted to be in the vehicle during the lesson. The presence of any other individual that is not otherwise a registered Nova student, or a Nova employee, is prohibited.
Highway and parallel parking practice is given at the discretion of the instructor, unless a student has a valid Illinois Driver’s License. Students with permits will not be permitted on the highway or to parallel park until they can demonstrate that they are a safe driver. Students who have lessons purchased for highway/parallel practice and need, after evaluation by an instructor, additional practice before the road test will have that lesson time used for additional road test practice, instead.
CANCELLATION NOTICE FOR DRIVING LESSONS: All cancellations of driving lessons must be made at least 24 hours in advance of the lesson’s start time. Students who do not cancel their lessons at least 24 hours in advance will be charged a $60 cancellation fee per lesson scheduled. Cancellations can be made via the student’s NDS account portal, or by speaking directly to a member of the office in-person or over the phone. Text messages, emails, voicemails left for Nova staff, or any communication with the driving instructor, are not sufficient notice and will not be accepted as cancellation notifications. Should a student request to end a lesson early, the remaining lesson time will be considered forfeit, and additional hours can be purchased.
Instructors will wait a maximum of 15 minutes for the student to arrive for the lesson. If the student does not show up within this time frame, the instructor will cancel the lesson with a no-show fee of $60 per lesson scheduled. Lessons will still end at the scheduled time, even if the student arrives late.
INSTRUCTION PERMIT: Students must have a valid driver’s instruction permit (original, no copies) with them any time they intend to drive a vehicle. If a student does not have their permit with them on a lesson day, the lesson will be cancelled, and a $60 rescheduling fee will apply.
FOOTWEAR POLICY: Students may not wear sandals, Crocs, or open-toed/heeled shoes of any kind during driving lessons. Shoes must cover both the toes and the heels of the student. No high heels of any kind are permitted during Behind-the-Wheel lessons. If the student fails to meet these requirements, the lesson(s) will be recorded as cancelled, and a $60 cancellation fee will be incurred.
ROAD TEST (RT) AT IL DMV: NDS will assist students in scheduling the RT appointment at the IL Secretary of State’s Department of Motor Vehicles (DMV). DMV appointments are available on a first-come first-serve basis, fluctuate depending on DMV staff coverage, and can only be scheduled on the morning of the test. Students should be ready to receive a call or text message confirming the time of their appointment that morning, before leaving their home (unless they have a scheduled practice on that day). NDS is not responsible if an appointment cannot be secured on any given day, but rescheduling for a different date will be offered free of charge. Students should wait at home until NDS staff contacts them with an appointment time. Transportation to and/or from the DMV is not offered by NDS – it is the student’s responsibility to make it to the DMV in a timely manner. Students should arrive at least 30 minutes prior to their appointment time, so that, if possible, a practice run of the test can be offered, at the instructor’s discretion. Students who want guaranteed time to practice at the DMV may purchase an additional 1 or 2 hours of instruction.
Two hours are allotted, from the time of the appointment, to wait for and take the road test. Any additional time spent at the Secretary of State due to tardiness or other factors, including the need to resolve documentation, eligibility, or license issues will be charged at a rate of $55/hour. It is the student’s responsibility to bring all necessary documentation to obtain an Illinois Driver’s License, and NDS is not responsible for a student’s inadequate paperwork. A list of required documents can be found at this link, or by visiting ilsos.gov. This also includes proof of driver’s ed class completion, for adults under 21. Students can choose to reschedule the RT for another day to resolve any issues preventing them from taking the test that day, but they will owe Nova a $60 late rescheduling fee.
As of 02/01/23, all IL DMVs requires face masks for the in-car road test.
NOT READY FOR ROAD TEST: Students in a multi-day BTW program will not be permitted to schedule their Road Test if the instructor determines that they are not ready to take the exam. The instructor may recommend additional time or lessons to reach the level of skill needed.
If the instructor feels that you are not ready for the RT on the day of, then the test will be cancelled with a $60 fee and rescheduled for a different day.
LESSON FEEDBACK POLICY: We strive to provide each student with the best possible experience. If you are dissatisfied with any aspect of your lessons, we want to hear about it. Please contact Nova and let us know right away, as each in-car lesson’s video recording is only available for review for 30 days. If you contact us more than 30 days after the lesson in question, we will not have any access to the in-car video recording.
OTHER POLICIES
STUDENT CONDUCT: NDS instructors and staff reserve the right to cancel/stop a driving lesson or remove a student from class, if a student fails to follow our Behind-The-Wheel and classroom policies, including but not limited to: not carrying an Instruction Permit, not wearing proper closed-toe footwear, hygiene, cell phone use and not setting them to silent/off, misconduct or improper/dangerous behavior, and refusal to comply with warnings about said behavior. Lessons will also be cancelled if the student is found to be unfit for driving, such as being under the influence (DUI), or drowsy.
Students removed due to a violation of this policy will consider their class as fulfilled. The student will not owe a cancellation fee, but will not receive a refund for the lesson, as it will otherwise be considered fulfilled
REFUNDS AND OTHER FEES: All payments are final, and Nova Driving School will not refund any fee or portion of any payments, so long as NDS and its staff/instructors are capable and willing to perform their part of this service agreement. This includes but is not limited to classroom/BTW program tuition, cancellation fees, processing fees, or any payment method charge. All debit/credit payment transactions are subject to a 4% processing fee. Voluntary downgrades of programs, such as asking for Nova location pickup during a home pickup program or using teen classroom credit for an adult classroom program, are not eligible for a refund.
VALIDITY AND TRANSFER: Unless otherwise stated, such as for online on-demand courses, all Program Credit is valid for 9 months from the purchase date. When this period is over, the credit will expire and is non-refundable. This credit is transferable to other students before it expires.
INTELECTUAL PROPERTY: All techniques and materials are the exclusive property of Nova Driving School (“NDS”). You agree not to disclose, sell, or distribute any information, written or spoken, obtained from NDS, to any third party.
CONFIDENTIALITY: NDS will not disclose, sell, or distribute any information obtained from a student, either written or spoken, with any third party, unless it is requested to do so by legal party or court order. The student agrees not to copy, reproduce, download, upload, post, display, broadcast, transmit, distribute, publish, republish, encode, translate or otherwise use any Materials or Marks provided on this website in any form, by any means, in any medium, or by any information storage or retrieval system without the express written permission of NDS.
WEBSITE: Both NovaDrivingSchool.com and NovaDriving.com make use of marketing pixels. All trademarks, service marks, logos, model and brand names, emblems, and protectable trade dress elements, whether explicitly marked or not, (individually and collectively, “Marks”) used on this website are owned by NDS or joint partners or are used with permission. All Marks are subject to U.S. (federal and state) and international trademark, unfair competition laws, and other intellectual property laws.
PERSONAL PROPERTY: The staff and instructors at Nova Driving School are not liable for loss of a student’s private property and/or documents. Please keep track of your belongings when in a Nova classroom or car.
DISPUTE RESOLUTION: All disputes under Administrative Driving Code, Title 92, Chap. II, Part 1060.80 shall be directed to the Illinois Secretary of State Office.
NOVA DRIVING SCHOOL VIDEO AND SOUND RECORDING RELEASE AND CONSENT: By enrolling in a program at Nova Driving School, you are irrevocably giving consent to the Nova Driving School, its officers, agents, employees, successors, licensees, and assigns to use your image, likeness, appearance, video or sound recordings for your safety and quality control purposes. The video and sound recordings may also be used for any educational, training, promotional, advertising, or informational purposes, but never for any commercial use. Nova Driving School will only share the image, likeness, appearance, video and sound recordings with its agents, employees, successors, licensees, and assigns. All rights, title and interest in the image, likeness, appearance, video, and sound recordings belong solely to Nova Driving School.